20h31, on At my age, I just don't have the energy to set up a new email address and tell everyone.'. Those who leave have their email account terminated and closed 90 days later. Last week I phones an advisor with a somewhat similar response. - We do not send parcels to PO BOX addresses. The issue has resolved itself on my MacBookPro (macOS 11.5) but it's still there on the iMac (macOS 10.15). About 4 days letter I get a reply saying the message could not be delivered. They also sent a test email from a PC using an outlook client and that didn't come through either. Send yourself a test email. on You may have to register before you can post: click the register link above to proceed. Thanks for the suggestion. This site contains user submitted content, comments and opinions and is for informational purposes http://bt.custhelp.com/app/answers/detail/a_id/44917/kw/bt%20mail/c/6591, on Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. However, give yourself enough time to smoothly switch over and you may find it is worth your while. Email accounts managed by Virgin Media include those ending @virginmedia.com and @ntlworld.com. BT L1 agent wasn't able to resolve and it has been passed to their email support team. Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac. There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. RobbieMac. 23-04-2021 I have tried from two different user names on my PC and so two different Outlook settings, and from my Windows 10 laptop, none of which are successful. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Outgoing Mail Server: mail.btinternet.com Port: 465 (this may not be automatically populated on selecting SSL, so you'll need to check) SSL Encryption: Enabled (but not STARTTLS) Authentication: PLAIN Username: your email address including the @btinternet or @btopenworld.com part Password: your btinternet or btopenworld password Having the same problem myself today - unable to send emails from my @btinternet.com account. 19h39. - edited Its broadband expert Catherine Hiley says: 'Staying loyal to a broadband provider to keep your email address could prevent you from enjoying savings of up to 162 a year on average if you switch. Households are endlessly told that to keep their bills in check they must shop around when their current contract ends to get a better deal. This is NOT 'A solution'. BT Email: I can't send or receive email | BT Help - BT.com I have a group of 14 people set up under Outlook 365. BT Email: I can't send or receive email If you can't send or receive emails, here are some simple tips to help you sort the problem out. btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte, Re: btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing c, Re: can't send emails since this afternoon. Using webmail? on 15h27, on - last edited on All other emails to other systems have no issues. I can send & receive the bt emails using the Samsung mail app. I can't send or receive messages in Outlook - Microsoft Support I changed "Authentication" to "Password" and clicked on "Save". We resorted to texting instead, as neither of us had the time or knowledge to pursue it, although I did have a look online without much success. The account I am using is Gmail (the google mail). View cart for details. This morning I clicked on the email icon on my phone and was again asked to login. https://community.bt.com/t5/Email/Problems-connecting-to-POP3-IMAP/td-p/1786726. BT Mail | @btinternet.com | Cannot send mail - BT Broadband Apple disclaims any and all liability for the acts, Accounts that are inactive for six months are deleted automatically. Now when I send them emails from my Outlook.com email address they bounce back as undeliverable. @Simpson39 try this link https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. That sounds like something has been stuck in a queue somewhere. 25-08-2021 19-12-2022 Last Thursday, I stopped receiving email from my @btinternet.com account. Yesterday afternoon 22 April 2021, when I created a new email on my phone, it wouldnt send, stayed in my outbox and again I would receive error messages telling me to log in. Email headers can be found by looking at the email item's properties. Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community. I thought that I had fixed the issue last night by resaving my IMAP SMTP settings and restarting Apple Mail but the problem has reappeared this morning. I entered my password into the incoming and outgoing IMAP Email Servers, (mail.btinternet.com); the ports default to 993 incoming and 993 outgoing I had a feeling that the outgoing was not correct, that it should be 465. 11h33 In the case of delayed emails, that do eventually arrive, the headers can be useful in determining where the delay occurred. 14h08. Are there really just two of us having this problem? Feel free to attach these to the ticket on your account regarding this matter Here, as I've escalated this to my team now to monitor and get back to you once we can look in to this further for you. Though as the BT email service is independent of the Plusnet one, we can't speculate as to any issues or configuration choices that have been made by their team. Policies vary between broadband providers. on 26-08-2021 provided; every potential issue may involve several factors not detailed in the conversations This amount is subject to change until you make payment. 16:52 EST 04 Mar 2023 on on The worrying thing is I don't know how many other emails I'm not receiving. Help with setting up your email > Other tips: Check that email addresses are typed correctly Check spam folders - genuine emails sometimes end up in there by mistake Refunds. Outlook.com not sending emails to btinternet email addresses on It is they that should investigate why other email providers don't have this problem. I have a recent problem with my email service. After 3 years, then-current everyday prices for all services apply. Also one of the two that I received recently was sent in December. Townman, Gandalf, anneoconnor. Go back to: Email help. Just goes straight to outbox, then tries to send, comes back with a message p05-smtp.mail.me.com I've got a "failed delivery message". 17h33. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Sadly not the same as my experience. Rest assured that we'll do our best to assist you or get you pointed in the right direction. Millions tied to cynical deals face extra charges, so we urge the watchdog to act, Get a better broadband deal! Thanks I can send test messages to my iCloud e-mail but not other addresses. We can't ditch our broadband we'll lose our email address! BT allows former customers to access a basic form of their email account for free. Emails being blocked which we send to btinternet.c - BT Community Sky allows former customers to keep their email account free of charge and indefinitely. 2) Set up a forwarding system on your old email account so that all new emails are automatically redirected to your new email address. Not receiving @btinternet email. Both server names are mai;btinternet.com, both IMAP usernames show my email address; Ive tried entering my IMAP password into both the incoming and outgoing servers and when I click on the tick so show that everything is entered, I get this error message almost immediately: The connection to your email server timed out. 23-04-2021 Sorry but how do I PM you, and what details do you need? 14-07-2019 26-08-2021 I have it in a notepad file as well if that makes it more readable. Log out of your email account then, Using an email program? 6h00. 20h13. Hello both, I thought I'd try another tack, and uninstalled and then reinstalled Outlook. by The problem usually resolves its self in a day or two. only. 23-04-2021 We think inflation-busting, mid-contract rises are grossly unfair and have been campaigning in recent weeks for suppliers to think again. Have you had the chance to check if the issue persists on a different user account? You should check that you are complying with this link and if you are you will need to contact the BT Postmaster. Millions of broadband customers are set to see their bills hiked in the coming weeks, many by 14 or even 17 per cent. I can receive emails. The problem is also affected by the addressee. We'll need to look into this and we'll get back to you next week. 23-04-2021 on I have entered the SMTP and IMAP details correctly but it still won't send. BT Email - best practices for postmasters and senders of email | BT Help, on Below is an article to help guide you through the process. I manually changed the outgoing port to 465 and repeated the procedure above, but still couldnt send emails from my phone no problem doing so on my laptop. We repeated the test and the same thing happened. Our Gmail accounts work on all our devices. Reset Mail app Right click on Windows Start > Apps & features > Scroll down and click Mail & Calendar > Click Advanced options > Click Reset > Restart your computer 3. If not, how do we get a moderator involved? For email, I use Microsoft Outlook (from Microsoft Office, not outlook.com) email on my Samsung S10 phone and on my laptop. Surely other services would similarly suffer. - last edited on 26-08-2021 It's good (???) by Can I move my BT Email address to another account? Sending or receiving email | BT Help As an experiment, can you try a different mail client other than Apple Mail on one of your Macs and see if that works. on 13h18. I have deleted the account and reinstalled, checked all the settings and named the account with the e mail address. By posting your comment you agree to the house rules, The comments below have not been moderated, By Thanks for the super fast analysis and reply. It seems that my account SMTP setup was changed (without my input). Just one other thing that might be relevant. 26-08-2021 on 15h33. I was about to post exactly the same question; I've prepared a draft text, so might as well include it here and hope that someone has a solution. My two contacts on btinternet.com have asked a number of times if I have received their emails, and I haven't. Thanks I decided to wait and see and this evening emails are sending OK again with the exception of one email that returns a 453 Too many recipients error message - I was trying to send an email to about 50 people on If anyone else is having similar issues with delayed emails, and wants to see if it's the same thing, all you need to do is obtain the email headers for the received message and then look at lines that start with the word Received. 8h29. 15h04. Have you had the chance to try the steps in the article below? Because all your devices stopped accessing your email at the same time and assuming you can still access your email via webmail it is obviously not a problem with your email accounts or with your password, hence the advice not to do anything. Townman, Gandalf. You can send and receive messages, but not actively manage the account. https://community.bt.com/t5/Email/SMTP-server-password-issue-cannot-send-e-mails-from-e-mail/td-p/19 https://community.bt.com/t5/Email/BT-Email-on-Outlook-amp-iPhone/td-p/1949938, on It seems that I can only send messages to my iCloud account from the iMac. 11h40. I am using the Outlook app on a Samsung phone. Thanks for the examples that have been provided so far. Just goes straight to outbox, then tries to send . If you see Disconnected, Working Offline, or Trying to connect, Outlook can't reach the email server to send your mail.. No disrespect intended as your advice is probably based on years of experience of BTs service! What do I have to change to make my emails send? 19h14, I never said it wasn't a BT problem and should be addressed by BT or that it has not been going on for years without resolution but the only way it will be resolved for the OP at this stage is by contacting the Postmaster to have his domain white listed to the extent that it satisfies BT. A workaround would be to use another SMTP - for example gmail if you have a google account. 14-07-2019 I know that I haven't received most of the emails sent from btinternet.com addresses at all. Uninstall and Reinstall Mail app A. Uninstall - Windows Key+X > Click Windows Powershell (Admin) > Copy the below and paste into Powershell and Enter iPad is working ok. Thanks for your reply, Townman and thanks to Anne too. What can be done to fix this problem please? It is very annoying, I hope you guys reach me out soon. Those who want to retain the same features once they leave BT can pay for Premium email, which costs 7.50 a month. They forecast a response within 72 hours. email not sending from iMac iPad is working ok. My email is not sending from my iMac (iCloud). Why cant my email address have BT.com in the display name? Maybe gg30340 was right when stating that these things just sort themselves out; maybe my insistence that there was an issue with the servers did initiate an investigation by one of BT's technical staff. Not receiving all emails on btinternet account - UKGSer The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. ), on If you want to PM me with relevant details, I'll get someone who has access to take a look and see if there's anything we can see on our side. BT Email - best practices for postmasters and senders of email. Incoming mail works, but unable to send anything. 'If you create a new email with a service such as Gmail, you're also free to change broadband in future without changing your Gmail email address.'. Any ideas? BT internet email problem Hi. Page 1 of 2 1 2 Last It's very annoying and slightly weird. Look from the bottom upwards to see the activity timestamps from when the message was sent, through to when the message was received by Plusnet. I think I remember something very similar happening to me earlier this year, after btinternet started being more restrictive about what they would accept in incoming emails. Here are some answers to help you. A couple of days ago I asked a btinternet contact to send me a test email from their ipad which they did but it hasn't come through. Doing so can save hundreds of pounds. By Emails from BTInternet.com not being received in Mail Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". on That helps us fund This Is Money, and keep it free to use. 14h56, on I can't send emails from my btinternet account on my iPhone Today all of our emails addresses would receive, but not send. Virgin Media says email accounts are only available to current customers. Ive also tried not using advanced settings at all with exactly the same results as described above. 2 users liked/thanked this post: Both accounts are loaded into Mail on the iMac but only mine is on the MacBookPro. I consistently receive this warning: whenever I try. After I moved away from Advanced Settings, I got another error message "Outgoing Server Error There was an issue connecting to my email name@btinternet.com. 26-08-2021 Oops. I am not having any such problems with my iCloud server so I do not think its a snag with Apple Mail. For additional information, see the Global Shipping Program, Batman Outlaws #1 2 3 Complete DC Comics Lot Doug Moench, Comic should be in the grade given in the listing title. Batman Outlaws #1 2 3 Complete DC Comics Lot Doug Moench | eBay 16h05. I am experiencing it with emails from different addreses within a domain which belongs to another ISP. Email: timforrester@btinternet.com. Does anybody have any idea how I can resolve this, other than changing ISP. btinternet email server refusing to send outgoing issue can clear itself after a day or two" proves to be the case. They are in my "sent" folder but never get to the btinternet.com account Other addresses work fine. We have received reports that emails to btinternet.com email addresses are being blocked. Please update the server configuration to continue connecting to this account", with the option to cancel or update. 26-08-2021 on Dave Bradford would love to ditch Virgin Media and get a new broadband provider. to know I'm not alone. I spoke too soon. 4) Send an email to your main contacts to let them know your new email address. 17h25. . There'll likely be four of these, two from BT servers and two from Plusnet servers. Looks like no ones replied in a while. We receive the following message when we try to send from our Mac. 23-04-2021 Problems with sending btinternet emails t - Apple Community Unfortunately, I haven't kept a delayed mail but I will extract the source header from the next one that comes through and send it to you. I expect that they are simply burying their heads in the sand and do not look at all. Announcements, Guides & Community Updates. We have received reports that emails to btinternet.comemail addresses are being blocked. There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. 10h38 This morning I received an email from the second friend which he sent to me in December but I didn't receive until now, and I also received a second email that he sent me in March. Yesterday, I managed to contact BT via webchat. I have tried sending the simplest of messages, namely a message titled Test and the text Test message. If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. While members are not getting emails, they do appear as posts on the Google Groups page. I can send messages on iPhone and webmail but not via Apple Mail on either of my Macs (MacBookPro and iMac). I have exactly the same problem and would love to get a solution. As regards your other points have a look at these threads and that is only a few of the recent ones and make up your own mind about getting BT's attention. If this post helped, please click the Thumbs Up and if it fixed your issue, please click This fixed my problem. Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". Go back to . 23-04-2021 Customer: replied 2 years ago. I can't find the missing messages in spam and I actually received one of the missing emails this morning that was sent at the beginning of March! Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? I feel there is something going between Google and Apple. You can usually find the option to redirect in the inbox settings of your old email account. This was a pain, but I went along with it or else I couldnt use email. (The fix did not work until I had quit Mail and relaunched it. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. on I use Mac OS High Sierra: version 10.13.6 and Phone Software Version is: 13.3.1 Any ideas? , updated Hopefully, we can get this resolved quickly. If I go into iCloud web page, then I can send and receive as normal. It might be worth changing your SMTP port to see if that helps. This is going to need looking at by their email support team. For those that aren't arriving, things obviously get a little more involved. Created on May 24, 2016 Outlook emails not being received by btinternet.com addresses In the last two weeks, emails that I send from Outlook to btinternet.com email addresses are not being received by the person I sent them to. In theory, they could switch to a free email address, such as Gmail or Hotmail, but doing so feels like an insurmountable upheaval. 19-12-2022 Also my husband can now successfully send me emails using his btinternet address from his Ipad that arrive in my mailbox immediately which wasn't working before. P.S. on The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. BT need to deal with this at a high level, NOT an individual user's account. Welcome to our community forums @IanHill, sorry to hear you're experiencing problems with emails making it through to certain contacts. They must realise that they have a dreadful name. Tried on various devices with same result. I cannot send even the simplest of messages this morning. Do this plenty of time ahead of when you plan to switch broadband provider you may even want a few months to switch over. Clearly, somewhere, somebody in BTs email service provider organisation has made a change in their configurations, or there is a fault. 9h25 There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. Not receiving @btinternet email - Microsoft Community All of the examples have this delay as more than five days, which should have really caused some sort of notification back to the sender. I consistently receive this warning:whenever I try. 09-07-2019 14h17, on All packages, programming, features, and functionality and all prices and fees not included in price guarantee are subject to change without notice. Anyone else experienced this and got any suggestions on how to proceed? ask a new question. What can we help with? Hi 14-07-2019 on Thank you anyway. This will work as long as your old email account is still active. 15h31. Its probably not directly relevant to your problem, but who knows with Apple!! One of the mails having been sent as long ago as April 4th. My husband has opened a ticket with BT and provided them with the timestamp in formation from the delayed email. It's not just that there has been a delay. 21h18, I have got my email working again. 18h40. 10-07-2019 My wife has a btinternet email account linked to mine and yet she is not having any problems sending messages from Apple Mail. No links of any sort and it still bounces, coming back with the messages unable to deliver after repeated attempts. 'I have always used the same email address,' says Dave, 79, from Cambridge. 'All of my contacts have it. 10h59. BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. PaddyB. This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails.
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