We respect and take the privacy of our customers very seriously, which is why we do NOT sell or rent any information collected through our website to third parties. What's Wisecars' cancellation policy? Failure to comply with the correct procedure will result in your protection coverage becoming invalid. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute our agreement with the user (collectively you and your) of the services we provide in mediating car rental. At the end of the rental period, you must return the vehicle undamaged and in a clean condition to the correct location and at the agreed time. If you choose to pay for the service using a credit card, your credit card details are not stored by us. Even worse, they've created hundreds of fake 'good' reviews to fool people. Please note, in most cases Car Rental Companies will reserve a security deposit even if you purchase one of our DeductibleProtection products. Please note, it is your responsibility to provide all the above-mentioned documents. Anyone can write a Trustpilot review. Fill in your personal information and state your request. a cancellation is made less than 48 or 24 hours before the starting date of the rental period (depending on the Car Rental Company); you do not have a valid driving license that is accepted by the Car Rental Company; you cannot present an accepted credit card for the security deposit. Cancellation Protection can be purchased only at the time of booking and is not refundable. 2023 Wisecars. I'M TRULY IMPRESSED. Excellent! Complaints related to the car rental companies' responsibilities should be addressed directly to the car rental companies. 2023 Wisecars. This one doesn't really need an explanation. What's Wisecars' cancellation policy? With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. In that case, special cancellation terms are presented during booking. Get our top coupon codes directly to your inbox. Read Customer Service Reviews of www.wisecars.com - Trustpilot 49 reviews. If you are not satisfied with any aspect of our service or products you can tell us about your experience in the following ways: Please note that we might request you to contact us additionally via email if you initially contacted us via telephone or messaging platforms and include a reproducible statement about the complaint with any applicable documentation attached. These are: Basic, Basic Plus, Inclusive, Exclusive and Premium. Service 36 Value 36 Shipping 18 Returns 26 Quality 30 Please note, if an accident is caused by your negligence or in any other circumstances in which the insurance coverage of the insurer is excluded, you shall be responsible for all the damages incurred to the Car Rental Company. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel up to 2 hours before the pick-up time and receive a full refund minus the amount paid for the products. Wisecars will not sell or rent any personally identifiable information. If you want to add someone as an additional driver, they will need to be with you when you go to pick up your car. An additional fee may apply and this will be paid at the rental counter (unless specified otherwise on the Wisecars voucher). When you return your car, the car rental company will check it, and charge you for any damages. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. We at Wisecars put together a list of the most important information travelers often miss. All bookings include free cancellation up to 48 hours before the pick-up time. If the customer wishes to drop off the car earlier than stated in the voucher or the rental details, Wisecars will not refund any amount for the unused days. Great service! Fees may apply for additional drivers, payable at the car rental counter (unless specified otherwise on the Wisecars voucher). The Car Rental Company reserves the right to refuse to rent a car to any customer who fails to arrive on time and does not have the necessary documentation and a credit card with enough funds. 6 Please reach out to support@wisecars.com for assistance.Regards,Rachel from Wisecars. Powered by, We use cookies to give you the best experience. Always check that the fuel level in the rental cars tank is the same as on the Car Rental Agreement before you leave the rental station. We continually control the activity on and usage of our website and any abnormal activity on our site deemed as suspicious will result in access being denied. There might be differences based on offers. If you have chosen the protection package or deductible protection- in case of an accident you will be charged for damages but can request a reimbursement from Wisecars if you contact us within 48 hours from the accident. In addition, most Car Rental Companies also require that the renter and any additional drivers have at least 12 months of driving experience. You can also find this information in the pick-up and drop-off details. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Your signature on any rental agreement is definite proof of the acceptance of the services and terms imposed by the Car Rental Company and to the respective laws of the country in which the rental will take place. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Wisecars customer support is available 24/7. This includes any event that is beyond the reasonable control of the party in question such as acts of God, riot, war, malicious acts of damage, fires, or natural disasters such as extreme weather conditions or electricity supply failure. By using our website, we assume you agree to our, Bring a copy of the voucher as well as a full physical driver's license and a credit card, all in the main driver's name to the rental desk. If your additional driver is under 30 or over 65, please check your car's terms and conditions. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. If have any questions about fuel policies or if you want advice on which fuel policies are available by which suppliers, do not hesitate to contact our customer support team. However, please keep in mind that any changes that you make to your booking will probably change the rental price. Please contact the supplier directly to inform them about the delay and in case they cannot accommodate you, call Wisecars. Wisecars falsely advertised vehicles for rental on their website. Please note that all additional drivers must also show a valid driving licence at pick-up. If you have already provided us with your flight details, the car rental company will be able to track your flight. What's Wisecars' cancellation policy? If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel up to 2 hours before the pick-up time and receive a full refund minus the amount paid for the products. If you wish to cancel a booking, the only accepted method is doing so by contacting Wisecars customer support. We may change these Terms of Service from time to time and you are advised to check the website to consider any changes to these Terms of Service which apply to you. Sensitive data, such as personal details and credit card information, which we receive from customers, is encrypted and secured for use on the Internet. To claim a refund, you will need to provide: Damage claim investigation process takes up to 28 calendar days. It might take your bank extra time to settle the amount. If you have shared your own referral code at least once, you will get 1% back on your own booking value after you have returned your rental vehicle. You can present the voucher either in a printed version or a digital form (such as from your smartphone). In the case where we have no alternative provider, you will be notified, the booking will be cancelled, and the advance payment returned. To improve our service and website, we may use small data files known as Cookies. There rating is probably false and it never mentioned a basic passage. Any additional charges will need to be paid at the rental counter in the local currency. Wisecars is a car rental broker staffed by people who have worked in the online car rental industry for over 20 years. It is entirely up to the Car Rental Company whether they decide to do so or not. User access to all or part of this website may be terminated or suspended at any time, without notice and for any reason. In addition, most Car Rental Companies also require that the renter and any additional drivers have at least 12 months of driving experience. Trustindex ltal hitelestve. Wisecars can not be held responsible for bank fees or smaller refunds due to currency conversion. Please note, making a new booking may result in the change of the Car Rental Company. We landed at Denver Airport and the rental company refused to give us any car even though they had plenty of vehicles for customers that did not book through Wisecar. Wisecars Reviews - 46 Reviews of Wisecars.com | Sitejabber Due to this protection, it cannot be read by any third party. Excess Protection also covers damages that are usually excluded from Collision Damage Waiver which is offered by the Car Rental Companies. Car Rental Company coverages usually do not cover damages to the tires, car glass and undercarriage, neither costs for the loss of car keys. Email: cancellations@wisefandi.com Fax: Additional fees can apply with certain Car Rental Companies and in certain countries for drivers aged under 25 years or over 65 years. If you do not reply within 15 calendar days to any of Wisecars emails, the case will automatically be closed without any resolution and/or compensation. How to Cancel Wisecars Car Rental Comparison Subscription on a Mac computer: Keep copies of all relevant documentation you are asked to complete. If your friends have used your referral code and made a booking, you will receive 2% on their booking value after they have completed their rental. Both policies will be either: The type of cover that your rental car will have will depend on the car rental company and your pick-up location. Amendments can only be made up to 48 hours before the pick-up time. We cannot be held responsible for rentals rejected if a voucher or rental details are not presented. Wisecars English (US) arrow_drop_down Deutsch English (CA) English (GB) English (US) Espaol (ES) Espaol (MX) Franais Italiano Nederlands Polski Portugus (BR) Portugus (PT) p Make a booking add_circle_outline USD arrow_drop_down USD GBP EUR CAD CHF ZAR NZD AUD RUB BRL If you choose to pay for the service using a credit card, your credit card details are not stored by us. Wisecars will process your cancellation refunds in 7 days. Please note, due to fluctuating foreign exchange rates and other possible banking charges, Wisecars cannot be held responsible for any difference in the amount displayed on the webpage and amount paid for the reservation. Youll have to pay for any optional extras (such as child seats and GPS devices), along with young driver, additional driver and one-way fees, when you pick up your rental vehicle. We cannot be held responsible for rentals rejected if a voucher or rental details are not presented. Wisecars is not liable for services or bookings not full-filled due to force majeure. Unfortunately I did not have a good experience with my last car rental which was picked up from Zezgo. It is forbidden to use the website of Wisecars for any purpose other than for the personal use of booking a car rental. If you have any questions, please feel free to contact us. I reached out to Wisecars, who were really understanding of the issues I encountered. Wisecars car rentals - Bargain Travel Forum - Tripadvisor Fees may apply for additional drivers, payable at the car rental counter (unless specified otherwise on the Wisecars voucher). This excludes any changes to the booking which result in the change of the price of the booking, such as changing the duration of the rental period or the rental cars class, or the Car Rental Company changing its rates following the original booking. In all these cases, you will receive no refund of the money you have paid. You can upgrade your car before you start your trip. a copy of your voucher or an eVoucher to show that you have paid for the car; the main drivers credit card with enough funds for the cars deposit; each drivers valid driver's license, which they have held for at least 12 months (often 24 is a requirement); further means of identification, e.g., passport or any other ID the car company needs to see. Car rental terms are based on the offers and differ from one another - please make sure you've read the terms and conditions. Wisecars cannot amend the drop-off time once the rental has already begun. I'm very sorry to hear the car rental did not meet your expectations.If you receive a vehicle that is in bad condition, you must contact the car rental company immediately to change it. After paying and going to pick up the rental I was told that I had to pay an additional $600, which was never mentioned. Please note, it is your responsibility to provide all the above-mentioned documents. In that case, please contact your bank for additional details. Manage Bookings Online - Wisecars - Wisecars At the end of the rental period, you must return the vehicle undamaged and in a clean condition to the correct location and at the agreed time. These Terms of Service and Wisecars services are construed and enforced in accordance with, and governed by, the laws of the State of California. In Istanbul at 9am, when I was supposed to pick up my car in 2 hours, I was able to call customer service and spoke to Margaux, who immediately spoke to Sixt on my behalf, then called me back to make sure I didn't get marked as a no-show. We respect and take the privacy of our customers very seriously, which is why we do NOT sell or rent any information collected through our website to third parties. We recommend that you keep a copy of the Car Rental Agreement and any other document related to the Car Rental Transaction, including documents pertaining to the drop-off of the car, in case of a future inquiry related to the Car Rental Agreement signed by you. If your plans change in advance, you can bring your pick-up time forward by amending your booking. As part of our commitment to provide competitive, honest, fair and transparent pricing, we at Wisecars aim to only work with partners offering you a fair fuel policy so you will get no unpleasant surprises with hidden extras. If you have any questions, please feel free to contact us. Wisecars, just like any other car rental broker or supplier, cannot guarantee the specific make or model of the car that you will receive at the rental counter. What's Wisecars' cancellation policy? Wisecars has the right not to process complaints sent later than 28 calendar days after the drop-off date. You can amend your booking information or cancel your booking in a few simple steps. You may also add additional drivers at the rental counter when you pick up your car. Wisecars will inform the complaint submitter on how to proceed if needed. The price is at end only a quarter of thee rate! 2023 Wisecars. If you cannot take them with you when you go to pick up the car, you need to take them back to the counter later on and add them as additional drivers. At Wisecars, we aim to work only with partners who offer you a fair fuel policy so that you will get the best deal with no unpleasant surprises. In the event that your booking is cancelled by the Car Rental Company, a full refund will be made to the person that originally paid for the booking. Wisecars will not refund any vehicle repairs, unless the customer has bought excess protection and is eligible for a refund based on the related terms. Car Rental Company coverages usually do not cover damages to the tires, car glass and undercarriage, neither costs for the loss of car keys. The rules that apply to the main driver also apply to any additional drivers. Depending on the Car Rental Company, you can cancel your booking up to 48 or 24 hours before the starting date of your rental period. If you are late for your pick-up, you could lose your car. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . The rental vehicle will be provided to you directly by our partnering Car Rental Companies in our capacity as acting agent. Please note, the Car Rental Company is not obligated to wait for your arrival, and if you fail to arrive at the pick-up station at the time indicated in the voucher, it may constitute a No-Show on your part. Any unauthorised use, reproduction, distribution, recording or modification of these images is strictly prohibited. Please make sure you return the vehicle to the same rental company from which you collected it. Wisecars has the right not to process complaints sent later than 28 calendar days after the drop-off date. The permit you may need depends on which country youre visitingand how long youre staying. Wisecars does not own or operate any Car Rental Companies. In the event the car is dropped off unreasonably dirty, as determined solely by the Car Rental Company, the Car Rental Company may charge you for special cleaning fees. Powered by, https://www.wisecars.com/en-gb/faq#contactSection. The policy relating to the age of the renter and any additional drivers and the minimum driving experience they hold is determined by the Car Rental Companies at their sole discretion, and according to the legal restrictions applicable in the relevant country. Please note, due to fluctuating foreign exchange rates and other possible banking charges, Wisecars cannot be held responsible for any difference in the amount displayed on the webpage and amount paid for the reservation. I see you have a running history of not reading terms and conditions of car rental places then yelling they are thieves because they charged you a fee you agreed to if you canceled your car rental. Please inform the car rental company straight away if your rental car gets damaged. All the inclusions are explained if you click on the offer.The most basic packages are chosen by people that will present their own insurance at the pick-up, hence the cheap rate.Kind regards,Rachel from Wisecars. If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. Consumers complaining about Wisecars most frequently mention credit card problems.Wisecars ranks 100th among Car Rental sites. Your voucher is normally issued 48 hours before the pick-up time. There might be differences based on offers. DeductibleProtection covers up to EUR 1000 of your deductible. Wisecars Reviews | Read Customer Service Reviews of www.wisecars.com Claims will be reviewed and a decision will be made within 28 calendar days from the date the claims were received. Lorem ipsum dolor sit amet, consectetur adipiscing elit. In the event the car is dropped off unreasonably dirty, as determined solely by the Car Rental Company, the Car Rental Company may charge you for special cleaning fees. available for purchase from the car rental company, or. Please note that the car rental contract at the offered price will not be concluded until your booking has been confirmed and the necessary payment received. Should you find any discrepancies between the summary of the Car Rental Transaction specified in the voucher and those specified in the Car Rental Agreement, you are requested to notify us of this as promptly as possible and before signing the Car Rental Agreement. Reduce your carbon footprint by selecting a greener car hire option. In most locations, the minimum renting age is 21 years. As part of our commitment to provide competitive, honest, fair and transparent pricing, we at Wisecars aim to only work with partners offering you a fair fuel policy so you will get no unpleasant surprises with hidden extras. If you do not bring it back with a full tank, you may be charged a refuelling charge plus an inflated cost for the missing fuel. Please note, the Car Rental Company is not obligated to wait for your arrival, and if you fail to arrive at the pick-up station at the time indicated in the voucher, it may constitute a No-Show on your part. Wisecars Car Rental Deals | Skyscanner Manage Bookings Online - Wisecars - Wisecars MyWisecars self-service Sign in / Register Please enter your email address and we'll send you the authentication code. If you made a booking more than 24 hours ago and have still not received a confirmation email, it is most likely that the email was blocked by the Anti-Spam service of your email account. Fill in your personal information and state what you wish to cancel or amend. Once your friends have opened the link with your referral code and logged in to their MyWisecars self-service account, they will receive 15 USD rental credit if they do not have any previous bookings with Wisecars. Only when all documents are present and severe negligence can be excluded, a refund will be processed. Reply from Wisecars. You can check this information on the Wisecars Terms of Service: https://www.wisecars.com/en-us/terms-of-service.Unfortunately, it is hard to comment on this situation as I could not find your booking. Alternatively, just sign in or register using your Google or Facebook account. Never ever use Wisecars. %title% %offer% Tbb. 2023 Trustpilot, Inc. All rights reserved. Manage Bookings Online - Wisecars - Wisecars Wisecars | Better Business Bureau Profile This information must be sent via email and give Wisecars the relevant details of the incident. I was really worried about the car the whole time I was away given its condition.I took a video to prove I did not cause any damage. We will let you know whether an additional fee will apply when you confirm your pick-up and drop-off time in your booking request. Madina really helped me with my issue after I was stranded in a foreign country and could not get to my rental car in the U.S. She was friendly and I really appreciated the care and attention she provided.
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