Excellent statistics for your blog, thanks for taking the time to proportion with us. Look at the page layout and enable knowledge. It still gives me the same error that it isn't found. I have literally tried everything mentioned in this tread I am six hours in and cannot clear this error"We can't find the Case Stages for the Cloud Technical Team Lifecycle. I earned the badge ;), I am getting Error "Challenge Not yet complete here's what's wrong:We can't find a format of 'Vertical Bar Stacked' chart. Just finished my Superbadge # 5: Selling with Sales Cloud Specialist :-) | 15 comments on LinkedIn Trailhead Baby, THANK YOU SO MUCH!. I was very impressed by this post, this site has always been pleasant news. Right now he' taking a nap.so I'm off to edit some reports! It is hard to give many hints about this step without giving away too . An action can be added to the page layout. For the final part of Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support . 43 are for Admins. I wish I had a good answer for you! R&D, A project with Daddy: My favorite daily process! http://www.alwaysablezard.com/salesforce/tips-for-passing-the-service-cloud-specialist-superbadge/, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5. Hi,Oh I got it! []Safari Prework and Notes. Also, to be honest, I dont think I am understanding the relationship between the 'Service Channel' and well anything else. Tonight's challenge involves the creation of two processes. There are a few steps to this oneso if you've done all of these things and are still having trouble, I'm happy to take a look at screenshots. (might not matter)The biggie- violation action- Does need to be dynamically assigned. Tips for Passing the Service Cloud Specialist Superbadge Challenge 4 Case Routing. I also got this error. Its upsurd. I enabled knowledge, and as system admin, i checked and verified I have all needed permissions. This type of information has a track record of assisting businesses of all sizes in producing outstanding user experiences.If you want to know about Service Cloud Specialist Superbadge - Qiita Ensure you set up the routing for Basic Cases properly." I was convinced I was missing something and racked my brains over it. Instead, I'll share my favorite Saturday new thing- walking to the coffee shop for a sprinkle, You're on your own to create a report and a dashboard.I am going to go take a nap. (6 days ago) WebHelp with Superbadge Service Cloud Specialist step 4. Nice and informative blog! Your help is needed! Someone was telling me that the visualforce template has the {!recipient.name} field but that template wasn't available for the action. I had to do a quick refreher on this topic mid-superbadge. I'd just give it 24 hours then recheck the challenge. Ensure the Macro uses the Cloudy Weather reusable email for the subject and body." Why the change of heart? Keep up the good work. Are you sure it is about that? One or more profiles that you added has reached the maximum number of allowed apps.facing this issue in challenge 1 please help. read more, Learn Salesforce with Gemma Homework and Recordings, Introduction: Learn Salesforce from Scratch Totally Free, Tips for Passing the Lightning Experience Reports & Dashboards Specialist Superbadge, How Chris and I used Salesforce to help with mental health, functional people looking to brush up on their Service Cloud skills, developers who would like to know more about how Salesforce can be used in the front end, Anyone studying for their Service Cloud consultant certification, Think back to the pre-requisite badges theres something you have to enable before allowing emails to be sent from a Case. I am going bananas here. kindly disregard my earlier comment.Check the FLS of Case Object of the customise case page layoutAnd you were right, the "count down" should be added too, otherwise another error will pop up.Thanks,. Hotel in Taipei | Hyatt Place New Taipei City Xinzhuang (Email to rebecca@capstorm.com). Thanks a lot because I asked SF support and got this answer which did not help me much. Initial Response milestone- You only need 1 criteria. One of the special superbadge by Salesforce through Trailhead - Lightning Web Components Specialist. Usually, I'd let you figure it out, but this one is odd- {!recipient.name}And - make sure that you have a contact that is associated with the case. rebecca@capstorm.com, Hey, I'm having the same issue, seeing "Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. How can you update it as status field is inactive dring recording procedre? I made two dollars today! I also ran into this after copy pasting the API Name out of the error message. Anyone studying for their Service Cloud consultant certification. Getting the error messageChallenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. :), I am unable to solve this. Hi I am at challenge 1. and I get the below errorChallenge Not yet complete here's what's wrong: We can't find the 'Cloud Team Billing Support' profile. I have cloned the Salesforce "Standard Platform user" profie!Is it correct? @MM - thanks for your time. When it works it plays a sound to tell you that a case has been assigned to you. In all case page layout I have enabled Knowledge Sidebar in each case page layout, Useful Information, Thank you for sharing these, its so helpful.Reusable badgesHotel Name Badges, Thanks for sharing your valuable information Salesforce CPQ TrainingSalesforce CPQ Online Training, uak bayankilis bayanosmaniye bayansiirt bayanmu bayanbartn bayansivas bayanile bayanayvalk bayansultangazi bayan, malatya bayanar bayanadana bayanedirne bayanzonguldak bayanrize bayanbalkesir bayankarabk bayankrehir bayankonak bayan. Salesforce projects, superbadges, and sample apps - Index (Not the "standard platform user", just "standard user"). This is so annoying. Create the Cloudy Technical Team support process! Use another way to specify capacity for the routing configurations. @adityavarma chekuri try to name the support process only "Cloud Technical Team". Viewed 13k times 0 I have tried to find the answers in the Community but am still struggling. Or "on demand email to case". Unfortunately, the more I mess with it - it feels like I'm hosing my trailhead org. Thanks a lot. Thanks for your time! Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. This is a fun challenge - if you are, like me, a total Service Cloud novice. Ensure your Dashboard component Header and Title are correct.I'm pretty sure my Dashboard and Report have correct header/title/subtitle, any idea what (obvious?) Hi Arthur,We see that the marco that you have build should be sending an email from "Email" feed and not from any other feed option. Service Cloud Specialist Superbadge. Ensure the Customer Contact can be tracked on Cases. I have tried a thousand times with all variationsand the same error keeps coming up. Hyatt Place New Taipei City Xinzhuang. I think I have all the necessary information correct:- I have a category called 'Billing Topics' with the correct API name (group unique name)- It's active- It is assigned to knowledge under the Category Assignments- I have the correct sub-categories, which are also active.However, I am still receiving this error. But I have created this Data Category, so I'm not sure what the issue is. Hi!Here's the error I'm getting:We couldn't find the Advanced Cases configuration. Hi Baby, On Challenge 2 - was i wrong to create a new picklist field and call it "Case Stages" and drop it on the Case Information Page Name? A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. This kind of information is very useful, but I liked this article very much, if you also want some new information related to Covid 19, then you can visit here.1. Health Cloud Superbadge . I looked at Trailhead https://trailhead.salesforce.com/en/content/learn/modules/service_trans/service_trans_feedbut it is still not working; i would appreciate a little tip ? If you are short on time, start around the 20 minute mark. Modified 2 years, 1 month ago. Something is blocking the challenge checker from fully running. Service Cloud Specialist Superbadge - 4,5,6,7 - Blogger Review the steps to rename the console to 'Cloud Support Service Console'. Thanks!!! I got the stages added - its the 'and assign' that's hanging me up. For those of you who know me, you probably know that Im lucky enough to have a job that. Hi there, thank you in advance for your time, very kind of you.I am stuck on Challenge 4 - Routing Case Traffic and the error message I am receiving is:Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall.I have 2 Routing Configurations: Advanced Cases with: 'Routing Priority' of 1, 'Routing Model' of Least Active and 'Units of Capacity' of 2.00 - with a 'Related Queue' of 'Advanced Case Organizer'Basic Cases with 'Routing Priority' of 2, 'Routing Model' of Least Active and 'Units of Capacity' of 1.00 - with a 'Related Queue' of 'Basic Case Organizer'.Also;'Email-to-Case' is enabled and has a Routing Address.I have a 'Service Channel' called 'Stormy Cases' (Case object).I also completed the Trail: 'Omni-Channel for Lightning Experience' but obviously I didn't fully understand it :(Thanks again for your time. If you have additional questions, please give us a call and reference case {!Case.CaseNumber}. Challenge 1 Configure Outbound Application and Integration Security. Thanks @ Tarik, the directions states to create two roles, which I did. Use Lightning Knowledge to create a knowledge base for better customer service. I used a new trailhead playground created exclusively for the service cloud badge. Did you start with a clone of the correct profile? We can't find the 'Customer Case Team' role. It has to be so simple. Hello,I'm stuck on Challenge 4 with the error:"Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. The instructions for configuring these rules are given directly to you dont skim read the paragraphs because the odd word will tell you how to configure whats needed. Also, in Email-to-Case Settings, I do have 'Enable On-Demand Service' ticked. You will need it. Click the cog in the upper right hand corner. Due to the fact that we created custom page layout, I totally forgot to add the 'Entitlement Name' and give it access to the required profiles. thing I could be missing?Thanks in advance! Ensure the Case Reason and Type Analysis report format is SUMMARY. Yes! Sign up for a free GitHub account to open an issue and contact its maintainers and the community. I found it necessary to click "edit" then "save" the profile, even if nothing had been changed within the profile itself before the challenge checker passed. Service Cloud Specialist Superbadge - 4,5,6,7. (It's an easy thing to overlook) If yes, I'd like to hear a few more details about your process. Ask Question Asked 2 years, 8 months ago. 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I get the following error "Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall." Hello. Does this match the requirements? Did you perform any particular action to get the email available on the console ? Knowledge Sidebar is enabled in the Cloud Technical team page layout (and in all other layouts) but the message persists.Any idea on what else to look for. The first think I would try is to create a case with an email address that is yours then run the macro to make sure that you get the email. @Joy.. Can you please share the solution ?r. I'm at a loss as to what I could be missing. I have created data categories and Subcategories and have activated.But have issue with the above error. Hello, Thanks for your feedback. on Challenge 4 of the Service Cloud Specialist and I am going around in circles :(I have: 1: . I have named and renamed it (Over and over and over). I have no idea in that case, but I am happy to take a peek at some screenshots if you want to email them to rebecca@capstorm.com. I have created and recreated the Cloud Technical Team support process more times than I can count. Yes, routing address: routing name (cloudy Email Routing), Case owner (Basic case organizer), email address (my email address), Verification (Verified).Do I need to change something in the support settings? I am attempting Challenge 7 on the Service Cloud Specialist Superbadge. You can contact IBM Computer support helpline number to get fixed the driver installation, driver setup support by calling IBM Service Number. Ensure you add a way for agents to customize who is assigned to each role for each case.I have already added the roles Edit | Replace Customer Contact Read OnlyEdit | Replace Support Lead Read/WriteAppreciate your help. I'm stuck on Challenge 6, creating the macro. Rated Accounts by State The record count for state and account rating are automatically added. That is why I referred to the question that was asked to you before on May 31st. I just finished the superbadge. This article will help you to work through the Lightning Experience Reports and Dashboards superbadge. not sure how to troubleshoot this tho..@_@, hmmm! Hi there,I am struglling with sataus update within a macro. Back to the superbadge. Take a break, grab a snack, and watch this video. Easy "oopses" to avoid: I hit this error message a few times, even though the entitlement name was visible to me check the console app. "Selling with Sales Cloud Specialist" Superbadge: 5 Lessons Learned What can I attach to help diagnose what I am still missing? Iqra Technology is an IT Solutions and Services Company more information visit to our web site iqratechnology salesforce microsoft-dynamics, I have read your blog. Please provide some detailall I can get form the comment is that your Advanced Cases routing is not correct:). please verify. Hi I am getting the below error. Take a break, grab a snack, and watch this video. HiiI face some problem while trying to finish this challenge:Set report, dashboard, and public list view security settingsChallenge Not yet complete here's what's wrong:There was an unexpected error while verifying this challenge. i m at step 4 getting below error Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. You, my amazing reader, get more than tips for a Salesforce Superbadge. Ensure Agents have access to Knowledge when viewing a Case.not sure what I am missing here?1. I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. Does this help? This error keeps coming upWe can't find the Entitlement Name in the System Administrator Profile. Its awesome once its all working. If you are short on time, start around the 20 minute mark. In fact, you need to have better coding style to pass the challenges. Ensure a High Priority Task is created for the case owner to contact the customer.I DO in fact have a task for this. I tried to rebuild the report in another playgorund but this error occurs agin: We can't find the result 'Sort: Descending' in Grouping1. I am facing issue on challenge 4 as I am not getting fair idea where to start I have created all the queues enabled Email-to-case but I need a starting point as where to start. Ensure that new Low Priority Cases are routed automatically to the Basic Case Organizer. If you're using a new DE and seeing this error, please post to the developer forums and reference error id: BSAIHRHU. Service Cloud Specialist Superbadge Challenge 6. By clicking Sign up for GitHub, you agree to our terms of service and I have checked all of these things and my challenge still gives me the 'We can't find Entitlements on the Case Lightning Page. Hello,I'm also stuck in challenge 5 with the message "We can't find that Case Agents have access to Knowledge. Confused? This, like all superbadges, requires a careful read through the instructions prior to any clicking. * Able to be used on a profile level? A support process is similar - different stages apply to each process. Gosh how frustrating! The text was updated successfully, but these errors were encountered: Can You Please Provide the notes So we Can Follow That And Solve Superbadge. I kept that particular module open one on screen while I walked through this step. I have enabled the knowledge user check box in the user profile. Ensure there is a tab on the service app to see support level assignments overall.I have done litteraly everyhing but nothing seems to work, I'm now 12 hours in, just with this third step. +12,700 Points +300 points. hmmm You do not want to enable all of the checkboxes. Read those instructions super carefully. Cloud_Technical_Team is not the correct name for the case page layout. {!Case.OwnerFirstName}, Ursa Major Solar. Grief! It's a status. Review the steps to ensure you create the Cirrus Support Process. I hope to inspire all of the worlds trailblazers to learn, grow, and experience! Any clues as to what I might be missing? :) I'd reconsider that time trigger. Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. Have you set up the routing address? This thing is just hosed and I'm only on #2. Review the steps to create the 'Cloud Technical Team Support Process'.". hi Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Which checkbox I have to checked in Step 5.Actually I am getting below error:"Challenge Not yet complete here's what's wrong: We can't find that Case Agents have access to Knowledge. If you need more help, leave a comment! privacy statement. It seems that some of the 'Send Emails from Cases' settings have been adjusted (the two 'ID Threading' related checkboxes are no longer available in Email-to-Case Setup). I have logged in as Ada can see everything selecting an article with question and answer field but keeps providing me the error "We can't find that Case Agents have access to Knowledge. Was this badge FUN or what?! Tags I had figured that out in order to build the macro. That's what i was looking for but i couldn't find the merge field for {!recipient.name} and i used a custom email template so that it would be available to use for the case email action. Thanks! Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. Ensure the Macro sends an email to the customer. "Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro.
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