They had the same shoes for $50, I paid $34 because the tag said ladies shoes. A few days after Christmas I decided to return some things that I had purchased for myself that I decided against. Choose Vendor credit. Gave the cashier, Kimberly, who was also the front end supervisor,my receipt. Clothing I try on at home, as I do not trust the stalls in the store. You should have no problem if the rreturned item is still new. Over a 2 day period, I visited 3 different Ross stores in order to purchase four. I waited in excess of 30 minutes, the clerk had difficulty with the check machine; proceeded to tell me she could not process the check. Returns at Ross are super easy if you stick to their company policies. Went to Ross for an exchange. Your refund will be processed using your original method of payment. You now know all the important points that can make your return possible following the Ross return policy. I have always had a pleasant experience at Ross so I keep going back. Cashier needs to learn more about return policy of Ross. Please keep and use your receipt on all return and exchange transactions as there is a limit to the number of no-receipted refunds allowed by the system. I did not use it, damage it or wash it. The saless person said No they don't refund cologne. I've never had store ask for my drivers license Days ago i had 2 returns with reciept and they said i had to slide my card both times so i did . What does that mean, is it true, and what can I do? I purchased i did not have time to stand in line twice. They were much less than the ones I were exchanging which the Associate said it was okay. I'm without a car so I go thru shoes fast. Your refund will be processed via your original payment method. So I bought it and transferred my belongings from one bag to this one, and once I saw how it laid on my shoulder, I tore of the tag, and threw away the receipt. After all that has said, My point is, first Ross is not tagging and matching the right items and it is not right for the employees to blame the customers in a very rude and non professional way. I will say the cashier was nice and of course asked to speak to the manager and she was as well but explained that there was nothing she could do for me. Consumers need the option of returning an item, or else they would purchase far less products. Take along the item and its invoice. I am a consumer as well but what people must understand is everyone is not honest and unfortunately the honest people have to pay. She said its over 30 days. A 10-day period is required for a cash refund on check purchases. I've returned with a receipt tags on within 24 hrs of the 30 days. I just finished paying for my merchandise when the cashier forgot to do Senior Day Discount - so they said I needed my drivers license - which I didn't have with me, as I didn't drive - but I just paid for the merchandise 30 seconds before. When it comes to clothes it's super messy and you can't even get different size for any peace! I had no receipt but they still had the tags on them and were only purchased 2 weeks prior. our other articles on return policy. Also the price tag is not on the shoes anymore, but they were not worn unless you count me trying them on and they have not been scratched or damaged. After some research, it turns out Ross DOES INDEED have a separate return policy for holiday and Christmas purchases. Technology. I visit A Ross store every week. I returned a few outfits that didn't fit my daughter and have waited for over 30 days and still haven't received a refund. If the money is going to be used in the store, why aren't we granted the same amount? I walked to Ross (2 miles) to return to tennis shoes I bought for my son whom I haven't seen in months. Keeping your receipt secures the amount you will get back even if it's over 30 days. Suck it up and stop complaining. I stood on line for 10 minutes (with only two cashiers). When I ask why. You paid using a debit card, so it has to go back onto the debit card. i really did not have time to argue about the whole transaction. I bought an $90 purse but was undecided if I was gonna keep it since it was pricey and didn't absolutely love it ..I found a purse I loved bought thinking I'm going to return the Ross purse ..little did I realize about this absurd return policy of only store credit if over 30 days.!!! He added that he would accept the ID of her son who was with her. You can still return or exchange your product, but you will not be refunded to the original mode of payment; instead, you will get your refund as store credit. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. I wish I had gotten the ladies name but they are both managers,one with long brown hair the other with reddish blonde hair. I believe you liked the article and found what you were looking for. H tried to return them with receipt and would not take them back. This woman will be fired and I will do whatever it takes to make this happen. The refund will be initiated only if approved by their. You can call Customer Service number 1-800-335-1115. Merchandise returns without a receipt will require a valid picture ID and if approved by the refund system, will be refunded in the form of a store credit or exchanged at the items current selling price. Refunds. Debit cards and cash offer consumers limited benefits, while using a credit card can help protect you against purchases that go awry. They said no, unless I have a store receipt or proof that they were bought there at the store. I am a consumer as well but what people must understand is everyone is not honest and unfortunately the honest people have to pay. The next day tried to return the light sweater.The store said it is against company policy to return a designer sweater. In terms of business, the company would lose money if we operated that way and the company would soon fall. Ross Dress return policies are a little harsh I'll admit but they obviously intend to give security to the business for good reasons. Your refund will be processed via your original payment method. I went in to the Ross in Hemet California today to do a return. I was told they could not help me as my drivers license was blocked, but to call a 1-800 number to see if they could do anything for me. So being that they are a discount store they don't have the luxury to ship the "defected" or "altered" items back to the manufacturer for a replacement/credit etc., Ross bought the product from a store like Macy's or Nordstroms for example as basically a "hand me down" at a good deal but with risks associated because they no longer have the insurance provided from the manufacturers that Macy's/Nordstroms had. On Monday, I wore my purse proudly. Your Estimated Total rental rate is calculated based on the information provided at time of reservation. Issuing Refunds to Credit and Debit Cards When goods or services are purchased from Stanford using a credit or debit card, and a refund is necessary, the refund should be credited to the original card used for that purchase, if possible. Email*. I had. Some stores are a bit different, but most are pretty fair about it. (The discount is nontransferrable and the customer must be present to receive the discount.). Last Saturday, I went to Ross in Philadelphia (Cedarbrook shopping center) to return a blouse that I brought one day prior. If you paid with cash or another payment method, a chargeback isn't an option. -Any free-standing credit card processing unit or Point of Sale system. Alternatively, merchandise purchased online can be returned using our return-by-mail option. Is there any other way to get my belt? 10. A credit card is guarded from fraudulent activity and some . Having a receipt will marginally increase the chances of your return request getting accepted. No, merchandise cannot be purchased online. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'returnsandrefund_com-box-4','ezslot_6',103,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-box-4-0'); Also, Jewelry purchases from Ross-simons will follow their 30 days Ross simons return policy. By requiring people to show there ID only after initial purchase, 30 days or without a receipt, it's clearly intended to keep a log of thieves who consistently make returns(daily/weekly), While deterring thieves from stealing in the future.. Ask for the discount for purchase and a lot of companies will still make that sale. I was honestly insulted. I went in to the store right after work and selected two Bamboo Pillows. Throwing $32 dollar for nothing! I told her majority of the items you care is name brand though. Returns from a check purchase will be credited to the original account. the customer is always unhappy when they don't get their way! When it was time to do my return she told me she couldn't return it. I am a Ross Associate. I want to return an item but I no longer have the original card because I got a new one. Wrong move. Also, theyll exchange the item only if the product is available in stock at that time in the store. They said it took a couple days for the credit to post. MCTR debit card payments will be mailed to the remaining eligible taxpayers. There are instances where some people allow their children to run and play in stores; children break things. I printed my bank statement proving that I had purchased the purse on Saturday. The terrible employee ever!!!!! I'm so hurt and sad by this! It doesn't provide any useful merchandise return info for Ross either especially when the return wasn't denied and the return instructions were followed. I have spent thousands of dollars at various Ross stores. You can ask for a different color or size of the product but they may not allow a different product in exchange. She was sighing and making faces etc. goodwill is a little bit better. This Ross is in a tourist town and needs to have more register open and now you have all these new stores open around it, you need to step up your game. I would like to know if I could exchange some gifts I got from Ross. What if you actually bought something you liked not knowing what it was untell you took a closer look after wearing it before you threw it in the washer. 30 days is too little time. Shoes fell apart due to glue issue..Ross sells some defective items that have planned obsolescence issues. Please keep and use your receipt on all return and exchange transactions as there is a limit to the number of no-receipted refunds allowed by the system. He said more than once - "What is required is a State or Federal ID and your ID is local". I'd prefer to pay more, shop major dept. Obviously it doesn't have price tag but some other tag. For check purchases, youll have to wait 5 days for a cash refund. Prepaid Debit/Gift cards are accepted at time of return only. I bought the $50 dollar shoes to show corporate and she tells me you can't returned the shoes with that receipt.omg I steaming.. Now I'm angry why did she lie to me. I tried to return something I had never used with a receipt and because it had been discounted, they would not return it. What Is Ross Return Policy After 30 Days Returning unwanted items at Ross's department stores is similar to policies at most other places. You can ask for an exchange only if the software turns out to be defective. The person probably wants it back on their debit card (rather than a voucher). She made up in customer service what this manager did not have. Whether you make payment with the credit card in person at a retail store, online, via phone or through the mail from a catalog, proof of your purchase is simple to locate. If you've lost the credit or debit card the refund is supposed to go back to you on, contact the card issuer for refund information. (24.99• .09000= 2.2491) It is not so much the tax return I was fighting for, but for the principle. In-store returns are very flexible, ensure that you are accompanying the product with purchase receipt. She explained that October has 31 days. Bought a earbuds from Ross but when I got it, the right piece wasn't working well like the other piece. Was told by manager that shoes were off system, as too old and with no receipt( even though it still had Ross tag) - only a .49 cent credit was corporate return policy. My mother was a seamstress when she purchased clothing that may have had a few buttons missing or the zipper was ripped out of it, those are things that are easily replaceable. Never had an issue with hundreds of products bought at Ross till today. I didn't think too much of it but, this las visit I thought I needed to complain . Any fine jewellery, swimwear, and lingerie items also follow the standard 30 days Ross return policy but with one more condition: For a successful return/exchange of these items, the original ticket must be in place and you will also need to present the original receipt. You might be wondering why your purchase goes through immediately, but the refund takes longer? If you abuse the system or make too many return without a receipt, your return WILL be declined. They are maintaining proper social distancing by allowing a limited number of customers at one time. The female security was also smirking which was really rude. Other stores with very competitive prices that don't give you a hassle for 5 days. *Required Fields. So if you don't totally love your Ross purchase, keep those tags attached to play it safe, especially if you're hoping for a full refund in the end. I have been a Ross customer for close to 15 years. I noticed the machine did not display the tax return so I asked the cashier and she asked the cashier next to her and said, "it does it automatically." Tell you what Ross, you can keep you your disorganized stores, mediocre personnel, and merchandise. If everyone got to return crap they washed or tore the tags off on then they would raise the prices!!!!! To return something to Ross, start by making sure the merchandise has the tags on it and you have the original receipt. For a description of Ross Dress for Less giving programs, please visit Supporting Our Communities. She didn't have an answer for me and just said No And there were still costumes on the sale floor. I scroll down to read the comments and I've never seen so many idiots who think they are entitled to everything. Return policy just not right!! It is suggested that when you make a return, that you are to bring the original form of payment with you to avoid any hassles. It was in new, mint, as-sold-as condition with the receipt. We returned a shoe rack that cost $24.99. A purchase is a purchase! I did call and ask to speak to the Manager and she apologized, but turned around and said it is Ross' policy to take a return in front of any customer. Some things will not hold up like products from other stores but there are some things that are worth buying from there. Don't waste ur time. The Ross in Foley Alabama will not take anything back if it has been opened, even if it's NOT used!! Someone put it in our cart while I was in the fitting room and we payed for it. Ross is a ripoff. amount of $29.00, to be paid with check. They will not provide returns/refunds if youve already opened the software. Then they they tell me that they can't give me the full price of $21.99 that I paid because the shoes were now marked down. Because of their poor return policy, I no longer shop at Ross. Ross has a very strict return policy because we are a discounted store, we already offer very low prices. I go in today at the same as yesterday and I was referred to the mgr who I saw there all those 3 days. I had save my receipt I waited for the longest time on line. No customer should be treated in this manner. Ross Return Policy - Returns After 30 Days You can even return the qualified items following 30 days of procurement on the off chance that you didn't get time in one whole month to return the item. Consumers who purchase merchandise at Ross stores will have to hold onto their receipts if they think they may have reason to request a refund. Does Safeway Sell Stamps? Suddenly the manager, Nada, at Landmark Plaza denies all returns involving packaged goods- no sealed cans of chocolates, for example and all lingerie in addition. However, if you received a defective software, you can exchange it with the same one on providing purchase slip, Should be accompanied with original receipt, Fine Jewelry returns or exchanges should have the original ticket attached and be accompanied by a receipt.Fine jewelry can only be returned to the Ross stores with a fine jewelry department. I would shop at Ross for my three children for back to school, birthdays, Christmas and especially tax time. Therefore, the cashier deducted $24.99 from 60.92. One of the above mentioned cards must be presented. I was like wow he never even left the store, but because he opened it its non refundable. Can I order items online from Ross Dress for Less? I have the receipt and it has not been 30 days since the date of purchase. BTW, I was purchasing another pair of earrings at this same timebasically an exchange :(. When you return that product which is purchased through a debit card, your return will be added back to your bank account via your debit card. I didn't go inside because I didn't feel like you g to JAIL today I have never been treated so horribly by someone in retail especially when I did nothing wrong except return shoes that didn't fit my niece!! Worst return policy ever! Styles, colors and items will vary by store. The fox chapel in pgh pa is also doing a GREAT job. She expressed a desire to simply get a credit to buy another dress that would fit. It can be alarming to see a transaction on your bank account for an item or service you did not purchase - that's why it's important to review your finances often. Hours vary by store location and time of year. Ross has a limit on non-receipted transactions, so do remember to keep your receipt with you when you are exchanging any of the Ross merchandise.
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