On a side note, can you describe how you were able to define authentication methods per conditional policy? If you want to change setting for MFA for a work/school account, go to https://aka.ms/mfasetupand log in with your work account. Beam) I click on "Use Microsoft Authenticator" but no notification is sent to the smartphone Android 5.0.2 (LG G2 Europe H3G), even if I open the app. A:To add a work or school account for passwordless or two-step verification, select the +button in the top right corner of Microsoft Authenticator > Work or school account> Sign inand complete the authentication on your device to add your account. Don't set up any accounts using Microsoft Authenticator until after you've used the Recovery tool because it will overwrite matching site accounts. If your work or school uses Azure AD accounts, they are able to turn off this feature. Please help.Thank you. Q: What data does the Authenticator collect and store on my behalf and how can I delete this data? 01:53 AM There is both a setting on if a notification will be send or if the 6-digit code should be used (given the admin of the tenant did not disable certain methods) and an option to change the phone number. Make sure the device is registered. If youre concerned about whats actually backed up, its pretty straightforward. The Authenticator app has been working flawlessly for a long time on my iPhone and Apple Watch, but lately it has completely stopped sending notifications and sometimes I have to manually sync to check for an authentication request. Q: I can'tadd my work or school account to Microsoft Authenticator on Android and I am receiving one of the following errors:Google Play services are currently unavailable on this device,Sorry, only part of the set up completed successfully,or Enable push notifications to receive alerts.. Then, select Add method in the Security info pane. The app is available for free download on both Android and iOS devices. For other accounts, youll see a six or eight digit number in theAccountspage of the app. After that, you should start receiving push notifications from the Authenticator app. If you have a device that is registered with your organization, you might need an extra step to remove your account. To set up the Microsoft Authenticator app Sign in to your work or school account and then go to your My Account portal. A: In order to use the Microsoft Authenticator App on Android for your work or school account, push notifications for the app must be enabled and Google Play Services and the Google Play Store must be downloaded and enabled. Any personal data collected is limited to information needed to help troubleshoot app issues. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I disabled them and I not can see the Approve and Deny pop ups for Microsoft Auth app. To try to fix this, we recommend you select theSafariicon on the bottom right side of the screen while signing in to your mail app. Strong authentication is needed by Authenticator app: Signing into Authenticator requires a second step. Rob Woodgate is a writer and IT consultant with nearly 20 years of experience across the private and public sectors. This permission is required for sending notifications to verify your identity. Autofill is not currently available for work or school accounts. If you are using Android for Work or Work Profile, make sure thePIN or biometric isenabled for the profile in Microsoft Authenticator. Find out more about the Microsoft MVP Award Program. A: No. A: Tap the account tile for the account youd like to remove from the app to view the account full screen. Which has been very aggrivating bc it's prevented me from not just all my important emails, but also from being able to get into my HP Desktop also! Q: How is my location information used and stored? You can use this feature on a device where your work or school account isnt added. This means that your passwords inside Authenticator app are protected even if someone has your Microsoft account password. Azure side(work) never sends notification to authenticator. A: You don't have to unlock your device to approve verification requests because all you need to prove is that you have your phone with you. https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40, --please don't forget to upvote and Accept as answer if the reply is helpful--. Authenticator app isn't receiving notifications to Technical Presales and Deployment Services team, Microsoft account security info & verification codes. A related link for the reference:https://github.com/MicrosoftDocs/azure-docs/blob/master/articles/active-directory/user-help/user-helNote: non-Microsoft link, just for the reference. Select the headings below to see more information. Used to scan QR codes when you add a work, school, or non-Microsoft account. The battery optimization setting for the Android app is set to Not optimized. Notifications can be sent all the time. Latest version (always automatically updated) from Google Play store: 6.1.4, on LG G2 Android 5.0.2 (stock ROM). Only someone with access to your phone should be able to get your verification code. What can I do? Users can verify their login status right away by providing the authentication request to their phone rather than waiting for the phone to open an authenticator app. Authenticator creates an encrypted JSON Web Encryption blob (JWE) file using AES-256. Take Screenshot by Tapping Back of iPhone, Pair Two Sets of AirPods With the Same iPhone, Download Files Using Safari on Your iPhone, Turn Your Computer Into a DLNA Media Server, Control All Your Smart Home Devices in One App. This setting can be turned on or off at any time. Theprompt reappears after3seconds,andyoucanselectthecorrectnumberthen. I have moved the Authenticator app from the old to the new phone and it seems to have worked: the new phone has the app working and connected to my work account. I tried to download the MS Authenticator App on my new phone but it's not showing any Approval Alert nor Authentication code. Users can manage their viewing preferences without having to interrupt their daily routines by allowing you to make changes to their viewing habits. Reminds me of the Church lady on SNL! Q: Will my users work or school account password get automatically synced? - last edited on Q: How do I make Authenticator the default autofill provider on my phone? Tap the three vertical dots at the top right, and then tap Settings.. How To Enable Push Notifications For Gmail On Android, How To Enable Push Notifications For The Wells Fargo App, The Effect Of Social Media On Productivity, How To Use Social Media To Grow Your Email List. It works with both iOS and Android devices, so there is no need to install the app. Can you get notifications from other apps? I just tried accessing a resource (my work MS Teams account), which requires me to authenticate using MS Authenticator. Of course they are. The new feature, which Microsoft is calling Phone Link for iOS, will connect an iPhone and Windows 11 computer by Bluetooth radio, allowing "basic" support for calls, messages and app notifications. For more information about these activity notifications, seeWhat happens if there's an unusual sign-in to your account. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. Download it from the Google Playfor Androidor the Apple App Storefor iPhone. However, Authenticator on your old phone contains the Gmail account xyz@gmail.com. Q: Do I need to be connected to the Internet or my network to get and use the verification codes? I have an issue with MFA, my customers are setup to use Microsoft Authentication Mobile App, all of them have chosen to authenticate through the OATH token, they have been connecting successfully, but this week most of them are receiving this error "Unable to reach the server, please verify internet connectivity", the MFA server is up and running! To learn more on how to allow Autofill for your organization, see Autofill for IT admins. Verified IDs are secure trusted credentials that can be used by websites and organizations to make account setup simpler and safer. After I enter that information and return to the mail app, I get an error. Keep only while using: While youre still accessing the protected resource, every hour, youll need to pull out your device and manually approve the request. I have already spoke to help-desk of my company and they disabled the two-factor for one day but the problem remains. I also cannot find a code to enter on my laptop from the app. Phone number is also correct. When the app is closed, I don't get notifications. Finally, add the account again and turn authenticator backup back on again. A: All enterprises or schools added in the Authenticator app need to be allowlisted for Autofill in Authenticator for the app owner to be able to use it. How to Use Cron With Your Docker Containers, How to Check If Your Server Is Vulnerable to the log4j Java Exploit (Log4Shell), How to Pass Environment Variables to Docker Containers, How to Use Docker to Containerize PHP and Apache, How to Use State in Functional React Components, How to Restart Kubernetes Pods With Kubectl, How to Find Your Apache Configuration Folder, How to Assign a Static IP to a Docker Container, How to Get Started With Portainer, a Web UI for Docker, How to Configure Cache-Control Headers in NGINX, How Does Git Reset Actually Work? You can turn App Lock on or off on the Authenticator Settings page. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. The Authenticator app is available forAndroidandiOS. Therefore, having the phone and approving the request meets the criteria for the second step of verification. Authenticator APP and re-add accounts to APP? A: You will see a prompt from the Authenticator app asking for access to your location if your IT admin has created a policy requiring you to share your GPS location before you are allowed to access specific resources. A: Users can send logs to customer support and get the Incident ID with these steps: Note the Incident ID. Next, you need to open the app and sign in with your Microsoft account. Open Microsoft Authenticator on your old phone, go to Settings, and enable cloud backups. If yes, remove the problematic account from your app, add it again allowing notifications, and see if that fixes the problem. The software giant kicks off public testing for its Phone Link software. Follow the Android prompts to grant that permission. By submitting your email, you agree to the Terms of Use and Privacy Policy. These logs can contain personal data such as email addresses, server addresses, or IP addresses. Beam) I click on "UseMicrosoft Authenticator" but no notification is sent to the smartphone Android 5.0.2 (LG G2 Europe H3G), even if I open the app. Its also important to remove the accounts from your old phone. Run at startup. Googles online services are available with push notification authentication. Notifications won't work for third-party accounts, like Google or Facebook. You don't need Microsoft Account. To enable push notifications for Microsoft Authenticator, open the app and tap on the three dots in the top-right corner. Problem is : When try to authenticate through Microsoft Authentication App i didn't get any Notification for approve or denied as it should be. Caution:A common trick of attackers is to contact you via text or phone pretending to be your bank, IT support, or other service provider and saying they need you to read them the code from your authenticator app to verify your identity on the call. Answer. Learn and ask questions on how to implement MFA. Unlike a password, we don't want you to remember this number. Allow only while using the app: While youre still accessing the protected resource, every hour, youll need to pull out your device and manually approve the request. This is causing issues when users need to re set up the account in the Authenticator app. That's because device registration can happen in other locations outside of Authenticator, such as in Android account settings or in the Company Portal app. Here, we suggest to try the following suggestions to see if it is working.1. Issues with Microsoft Authenticator not popping up Approval message, The problems should be divided into different parts, Re: Issues with Microsoft Authenticator not popping up Approval message. You don't need to find this code and enter it because Authenticator finds it automatically in the text message. link. Microsoft Authenticator is an app that helps you sign in to your Microsoft account without the need for a password. The passwords are saved as part ofyour personal Microsoft accountand are also available when you sign in to Microsoft Edge with your personal Microsoft account. The app will request this permission only if your organization has a policy requiring location. For more information, review the Microsoft Privacy Statement. By moving to Safari, the whole sign-in process happens in a single app, allowing you to sign in to the app successfully. Dont set up any accounts using Microsoft Authenticator until after youve used the Recovery tool because it will overwrite matching site accounts. Tryto re-enable faceID or fingerprint in the device settings andrestartthe device. Q: What if my employee or student has multiple work or school accounts? Q: Why do I only get notifications when the app is open? This data allows our engineers to improve the app in ways that are important to you. Multi-factor authentication (MFA) is becoming increasingly important as part of the Internet security revolution. Microsoft Authenticator is an app that helps you sign in to your Microsoft account without the need for a password. The app notification issue appear on iOS and Android? Therefor cannot use any of my work related phone apps which is literally essential to my job.
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